Refund policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, vitamins, supplements, powders, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at anthony@revgenetics.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@revgenetics.com and send your item to: 8230 SW 164 CT Miami Florida US 33193.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 8230 SW 164 CT Miami Florida US 33193

You will be responsible for paying for your own shipping costs with tracking information, for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Emails are required for international orders. We will not send an international order without the correct email, address and contact phone number. First Class International shipping method is delivered through the postal services. First Class International shipping has no electronic tracking information. This method takes 1-2 weeks for delivery to Canada and Europe, and 2-3 weeks to Asia and Pacific. Although it is a low price, we cannot guarantee delivery or provide refunds when this shipping method is selected. We only offer it for your convenience if you find it to be a safe and reliable shipping method through your countries postal services. Because of this, the customer understands that he waives right for a customer signed "Proof of Delivery" to a verified or non-verified address in any merchant chargeback dispute. Customer accepts our shipment notification email with the delivery number as proof of delivery and the final determination as to whether customer received the product. Our shipment email with delivery number constitutes acceptance of free and clear delivery to the customer. The delivery number is not a tracking number. The U.S. Postal Service will be electronically notified by us to expect the package with your delivery number, but will not provide any further updates on their website as no tracking is available. We do offer other shipping methods that have tracking available. Please choose another shipping method if package tracking is important to you. Tracking numbers are not provided automatically if you need one please email us and request it 3-4 days after you order online.

Taxes, Customs, Duties are to be paid by the customer for all International orders. Any shipment that is held by customs for nonpayment of import duties and taxes and is subsequently returned by the carrier because of rejection of delivery by the customer results in an unauthorized return and the order is nonrefundable. So please consider international taxes and duties before ordering.

You accept full responsibility for your countries policies for products purchased from us. If your order is returned to us due to restricted or banned products, an incorrect address, you could not communicate with customs, could not provide customs the proper paperwork they required on time or because no one was there to accept delivery of your order, we will provide no refund. Please contact us within 30 days if this has happened to arrange for delivery to another address or to attempt the delivery once more for an additional shipping fee. Returned packages that are not redelivered will be held at our office and be discarded after 30 days.

If we send a package to a mistaken address where you once had us deliver packages previously (This is extremely rare), you agree to help us get this package back by providing any information of the person to whom we have delivered the package to or simply visit the old address and ask for the package. Most of the time they will be happy to give it to you.

If you are a first-time international customer, and order more than $81 we may ask you to fax us or email us additional information for your protection. We simply want to make sure no one is using your information without your knowledge. If this is necessary, we will email you the request for information. We will ask you for the front page of your monthly credit card statement or bill, or a copy of the front and back of your credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. If you send us a copy of the statement, all we will need from it is your credit card company's logo and address, your name and address, and the last 4 digits of your card. We do not need any purchase history from this document so that you can mark that off. Your privacy is secured, and we will not use your information for any other purpose, except to verify and protect your transaction. Our fax is (001.866.430.3953) and our email is ( orders@revgenetics.com ). If you already have shopped with us once, you will not need to provide this information.

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